Terms of service

Wholesale Hearing Direct ("WHD", “we”, “us”, “our”, “The Company”), The following Terms of Service govern the use of this website. "Client", “You” and “Your” refers to you, the person accessing this website and by doing so, accepts the Company’s Terms of Service. Please read these Terms of Service carefully.

We reserve the right to alter these Terms of Service, with the new terms becoming effective as of the date or publishing, indicated at the beginning of the post. These terms are binding upon you and you should read them whenever you use the Site.

No Professional Advice

Any information supplied through this website or by any of our employees or agents, whether by telephone, e-mail, letter, fax or other form of communication, is for informational purposes or general guidance and does not constitute medical or other professional advice. Health- related information provided through this website is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician or other healthcare professional. The receipt of any questions or feedback you submit to us does not create a professional relationship and does not create any privacy interests other than those described in our Privacy Policy.

Permitted Use

The Site is not intended for anyone under 18 years of age. You may not use the Site for anything but for personal, non-commercial purposes. You therefore warrant to Wholesale Hearing Direct that you will not use the Site for anything that is unlawful or prohibited by these Terms of Service. We reserve the right to refuse service, discontinue transactions, terminate accounts, or cancel orders in its sole discretion.

Children

Wholesale Hearing Direct does not sell products for purchase by children. Children should not submit any Personal Information to us. If you are under 18 years of age, you may only use the Site with your parent or guardian. Wholesale Hearing Direct encourages all parents to instruct their children in the safe and responsible use of their Personal Information while using the Internet.

Medical Waiver

When purchasing a hearing aid from Wholesale Hearing Direct, you acknowledge that you are 18 years of age or older and that you have been advised by Wholesale Hearing Direct that the Food and Drug Administration has determined that your best health interest would be served if you had a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. You do not wish a medical evaluation before purchasing a hearing aid.

Reselling Products Prohibited

You are absolutely prohibited from reselling in any manner any products you purchase from Wholesale Hearing Direct, whether you purchased the products through the website or by any other means.

Limitation of Liability

In no event will Wholesale Hearing Direct or its affiliates, or any party involved in creating, producing or delivering this service, be liable for any direct, indirect, special or punitive damages and costs (including, without limitation, health problems, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption) arising out of your access, use, misuse or inability to use the Site, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure. Wholesale Hearing Direct reserves the right to alter the content of the Site in any way, at any time, for any reason, without prior notification, and will not be liable for possible consequences of such changes. These limitations apply even if Wholesale Hearing Direct has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the liability in such jurisdictions shall be limited to the extent permitted by the law.

Indemnification

Upon a request by Wholesale Hearing Direct, you agree to defend, indemnify and hold Wholesale Hearing Direct, its officers, directors, employees and agents, licensors and suppliers harmless from and against any claims, actions or demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the Site in a manner that violates or is alleged to violate these Terms of Service.

SMS Terms and Conditions

Wholesale Hearing Direct is operated by 5G Hearing LLC. These SMS Terms and Conditions apply when you opt in to receive text messages from us. Visiting our website, using our services, or providing a phone number alone does not enroll you in text messaging.

By providing your consent to receive SMS communications, you agree to receive text messages from Wholesale Hearing Direct (5G Hearing LLC) at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes.

If you have consented to receive text messages, you may receive SMS communications related to:

  • Two-way customer support and responses to incoming inquiries
  • Order confirmations, order status updates, and shipping tracking information
  • Product guidance and assistance regarding hearing solutions

This consent does not authorize promotional text messages. Consent is optional and is not a condition of purchase or of submitting a contact request.

  • Message frequency: Message frequency varies depending on your interactions with us, support requests, and active order updates.
  • Rates: Message and data rates may apply depending on your mobile carrier plan.
  • Opt-out instructions: You can opt out at any time by texting "STOP" to +18553924327 or replying "STOP" to any message you receive from us. After you opt out, we may send one message confirming your request. We will not send further SMS messages unless you opt in again.
  • Help instructions: For assistance, text "HELP" to +18553924327, email help@wholesalehearingdirect.com, or visit our Privacy Policy.